What to Expect at Your First Visit at PICM
Updated: Oct 15
Starting with a new doctor can feel like a lot, especially if you've spent years explaining your health history to people who didn't have time to listen. At Phoenix Integrative Concierge Medicine (PICM), we've designed the process to be simple & unhurried. Here's exactly what happens, from your first call to your first visit.
Getting Started: 4 Simple Steps
Most new members go from first call to first visit in 1–3 weeks, depending on scheduling availability.
Reach out. Call us at (602) 905-7866 or send a message through our contact form.
Have a brief intro call. This typically takes 15–20 minutes. We'll answer your questions & make sure the concierge model fits your needs.
Enroll. If you decide to move forward, you'll complete & sign our Membership Agreement, Auto-Pay Authorization & Notice of Privacy Practices acknowledgment.
Complete your intake form. You'll fill out our New Patient Intake form, and we'll schedule your first visit.
What to Bring
The more your physician knows up front, the more you'll get out of your first visit. Bring:
Medical records, especially recent lab results, imaging reports & specialist notes
A current medication list, including supplements & doses
Your specialists' names & contact information, so we can coordinate with them
Any test results related to your symptoms, like tilt table tests or lab work, if you've had them
A symptom log, if you keep one
Your questions. Write them down so nothing gets missed.
Your 60-Minute First Visit
Your first visit is a full hour, in person, with your physician. There's no rushing. It typically includes:
A thorough medical history, including past conditions, medications, family history & lifestyle
A physical exam focused on your concerns
A review of your symptoms & health goals
An initial care plan you'll build together
Time for every question you bring
If you're living with a complex condition like Ehlers-Danlos syndrome, POTS or MCAS, this is when we start piecing together the full picture, including what's already been tried & what your specialists have found.
After Your First Visit
As a member, you'll have ongoing access to your physician:
Same or next-business-day appointments, subject to availability
Two-way texting & secure portal messaging, monitored 7:00 AM–7:00 PM Arizona time, Monday through Friday
Extended follow-up visits, typically 30–60 minutes
Telehealth visits when appropriate
Care coordination with your specialists, including requesting reports & sharing updates
Finding Our Office
PICM is located on the ground floor at 3530 E Indian School Road, Suite 102, Phoenix, AZ 85018, near the corner of 36th Street & Indian School Road. Free parking is available in the lot in front of the building.
Office hours: Tuesday 8:00 AM–5:00 PM & Thursday 1:00 PM–5:00 PM, with more days coming soon. Get directions.
Frequently Asked Questions
Can my first visit be done by telehealth?
New patient visits & initial comprehensive evaluations are typically in person. Telehealth is available for follow-ups when appropriate.
Can I meet a physician before committing to membership?
Yes. You can book a one-time à la carte new patient visit ($500 for 60 minutes) without a membership commitment. See membership options.
What if I need care before my first visit?
PICM doesn't provide emergency or after-hours care. For a medical emergency, call 911 or go to the nearest emergency department. For urgent needs, visit an urgent care.
Ready to Get Started?
Your first step is a brief intro call. Schedule yours today & we'll walk you through the rest.
This article is for general information & isn't medical advice. Hours & pricing reflect PICM's current schedule and rates and may change.
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